Gaines Games · Player care
How can we help?
Get help with Gaines Football, report a problem, or ask a question.
Email player supportYou can also email support@gainesgames.com directly. Put “Gaines Football Support” in the subject. Support is handled by the studio; live chat and 24-hour coverage are not offered.
Gameplay or crashes
Include the game version, device model, Android version, what happened, and steps to reproduce it. A screenshot is optional.
Purchases
Gaines Football is a one-time $4.99 purchase on Google Play. Tell us the purchase date and what went wrong. Share an order reference only in your private support email. Never send a card number.
Privacy requests
Request access, correction, or deletion of information you have provided to us.
Privacy and deletion requestsBefore contacting us
The game closes or will not start
Restart your device and check for an official update. Tell us your device and game version. Do not clear app storage or reinstall if that could remove an unbacked-up save.
My save or progress is missing
Stop making changes that could overwrite the save. Tell support when you last saw your progress and what happened immediately before the problem. Do not delete or reinstall the game while we investigate.
Where is the Android download?
Gaines Football is available now on Google Play. It is only available through Google Play; we do not offer an APK download. See the Gaines Football page for the store link.
Will it run on my device?
Gaines Football needs an Android device running Android 8.0 or later with 4 GB of RAM or more. It is for Android only, through Google Play.
Can I play offline?
Yes. Connect to the internet for the first launch and let Google Play finish downloading the game data. After that, the game plays offline.
I need help with a Google Play refund
Use Google Play’s refund instructions. You can also contact us about a game or purchase-delivery problem. Applicable consumer rights remain unaffected.
Keep your information safe
Never send passwords, authentication codes, payment-card details, identity documents, or unrelated personal information. Please redact screenshots. We may ask for limited additional information to investigate your issue.